Wd mybook essential basic troubleshooting question. Western digital external hard drive problem wd portable. Aug 16, 2019 dear wd community, hello my name is damsilon, i just bought wd my book essential 2tb 3. Why isnt my wd my book external hard drive being recognized. Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner. I moved all my music, photos and personal files onto. The my book drive s builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. Dear wd community, hello my name is damsilon, i just bought wd my book essential 2tb 3. Your my book drive is formatted as a single exfat partition for compatibility with all updated windows and mac operating systems. Hi guys, i have western digital external hdd 2 tb green that seems to have stopped working. Im not good with it, and id like to ask how to properly turn off the mybook essential and unplug it. List of all wd firmware and software available for download. If you have a mac, you can get mac version to follow similar steps to recover your lost data from wd my book external hard drive.
My book wont power up western digital my book ifixit. Serial number model number purchase date system and software notes. View and download western digital my book user manual online. The power button only works when the wd smartware software is installed on your computer. I had the flashing light problem on a wd my book essentials i unplugged 2 fans that were plugged into an extension cord plugged my. Wd service and support your product includes 30 days of free telephone support during the warranty period. Western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick. I bought a western digital my book essential edition 1tb external hard drive in july 09. Upon inspection of your returned product it was determined that the product may have been altered and is not eligible for replacement under western digitals limited warranty policy. Western digitals users are sick to death of my cloud service failures. If you could explain the potential problems as if you were talking to a 12 year old that would be much appreciated. Sep 26, 2016 wd my book external drive not working posted in external hardware. The reason customers call 8002754932 is to reach the western digital technical support department for problems like where to buy, complaint, technical support, repairs, returns.
The wd discovery application, a collection of drive management tools such as wd backup, wd security and wd drive utilities, can be installed from your my book drive. Remember to write down the following wd prod uct information, which is used for setup and technical support. View and download western digital my book live user manual online. Western digital users are fed up with my cloud failures. If you arent, open my computer and look for a cd drive called wd unlocker. To get started, choose the western digital brand youd like help with. In the 1980s, the company shifted to the storage market and began producing many successful storage products. Western digital hard drive problems and data recovery youtube.
I paid wd to send me another drive and it had all the same problems. I said i didnt care about the warranty, just the data, so he said just to remove the drive and buy a sata cable to reconnect and obtain the data that way. Western digitals my book range are powerful external hds that take up more space than its competitors, but offer a lot more storage for a decent price. Hello, guys im suppose to ask a question but i am providing a solution to wd external hard drives at least for my book anyways, ive had my my book for a couple years gave up on because i couldnt figure how get stuff to save to the harddrive because it was not being recognized. Western digital computer and internet repair questions. The user manual is on the my book drive in \user manuals\eng\usermanual.
Buy western digital wdg1u2500 my book essential edition 250 gb usb 2. For drive security, the kensington security slot accepts a standard kensington security cable sold separately. Wd smartware home screen the wd smartware home screen in the content gauge for your computers hard drive, all of your files that are available for backup are shown against a blue background in categories that are based on the following folders on your computer. My book essential user manual about your wd drive 4 poweractivity led the poweractivity led shows the drives power state and activity as follows. Western digital wd elements desktop wdbaau0015hbk manuals and. I added the admin password and created an account called bill. Western digital my book problem question and answer dti data. Problems with my wd backup drive microsoft community. How i rescued my data from a 3tb wd my book external hard drive. My book essential edition is a small, elegant, and easytouse usb external hard drive. To fix wd backup not working issue once for all and to have a better backup experience, youd better use a piece of different thirdparty backup software. I have a wd 500gb external hard drive that is not being recognized by my computer anymore. My book desktop storage has massive storage capacity so you can confidently back up the files that make up your digital life. I know the problem was not with my computer or cables because i had another same wd bought exactly at the same time and it was working well.
Western digital inand memory has become an important part of automated driver systems with local storage to fit the demanding data needs of the vehicle. Learn more the automotive industry is undergoing significant transformation with electrification and the development of autonomous vehicles. Vast majority of these drives come to us for 2 reasons. Some western digital mybook chassies have a problem with the power button getting stuck. When i plug the usb cable in, windows recognizes that the device is there, and says that it has installed. The wd my cloud personal cloud storage system is a highperformance system providing secure wireless access to your media and files from any computer, tablet. This dualdrive device features blazingfast transfer speeds, encrypted. For more information about the kensington security slot and available products, visit. Recently my 3tb wd my book gave up and would not power on, this is how i managed to rescue all of my 2. Click the western digital end user license agreement link and read the agreement. The hard drive hasnt fallen down or been physically damaged in any way. I recently installed windows 10 on my system hdd an ssd.
Companies are gathering as much data as possible to. Put your digital life on the high capacity my book desktop hard drive with ultrafast usb 3. Western digital was formed in 1970, originally as a manufacturer of semiconductors. If you set the security password on the drive, you will be prompted for it if you connect the drive to a different computer. Western digital empowering the worlds data infrastructures. Wd mybook essential basic troubleshooting question wd community. My book external hard drive ultrafast backup and storage. We would like to show you a description here but the site wont allow us. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and preserve their most valued data. Now everytime i copy a big file from my book to other hdd the transfert speed drop signficantly from 90mbs to 100 or 0 kbs.
My book duo user manual about your wd storage device 1 about your wd storage device my book duo premium raid storage provides the quickest way to transfer, save and protect your photos, videos, music and other massive files to free up valuable space on your computers. Mar 06, 2020 this document, titled how to unlock a wd external drive without a password, is available under the creative commons license. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. Jan, 2020 the following wd my book data recovery guide is done with recoverit data recovery for windows. Your wd product information is found on the label on the back of the device.
My book is a series of external hard drives produced by western digital. Aomei backupper is a professional backup and restore software which is designed for windows 1087xpvisa. Hello, i have a 4tb western digital mybook external hard drive. Western digital said i have to call in for support which is a pay. Western digital my book problem question and answer dti. My book world edition user manual getting started 4 getting started format and configuration my book world edition is preformatted as a linux file system. My book essential edition user manual getting started 1 getting started thank you for purchasing this wd product. External hard drives free delivery possible on eligible purchases. Complete backup equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up.
Any copy, reuse, or modification of the content should be sufficiently credited to ccm. Registration register your wd product to get the latest updates and. Sign up for our newsletter and receive a coupon for your next order. You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number. When i plug the usb cable in, windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. Just activate password protection and set your own personalized password. We recover all models of western digital drives including laptop, notebook, desktop, external and portable usb hard drives.
Tips for getting started with the wd my book backup drive. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. I would like to share my experiences with the my book. Western digital my book 500 gb hard drive not starting up super. Here are some excerpts of their problems andor solutions. Wd my book external drive not working external hardware. Find low everyday prices and buy online for delivery or instore pickup. If you have used the power button to turn the drive off and on this. Power button use the power button to safely power down the drive and avoid data loss or damage to the drive.
Also, i have rightclicked on my computer and then the. Buy wd 1tb my book av dvr expander external hard drive usb 2. I have tried it on a laptop with windows 7 and on a destop pc with windows xp, it doesnt work. Aug 28, 2015 western digital my book connection to windows 10 i was okay with windows 7.
Western digital hard drive problems and data recovery. Western digital will not support any product in which you have or have attempted to modify the software. Please help improve it or discuss these issues on the talk page. Disk drive format your my passport drive is formatted as a single ntfs partition for compatibility with. The dialog that appears depends on the installation option you selected at step 3. At hdd recovery services we see lots of western digital products coming in for data recovery. My book essential hard drive is not recognized by windows 7. Feb 07, 2017 recently my 3tb wd my book gave up and would not power on, this is how i managed to rescue all of my 2. I just want to know if you resolved the problem buying another usb. How to unlock a wd external drive without a password ccm. Troubleshooting western digital 1tb home network drive. That usually make the disque unusable and i have to unplug it or restart the computer. Western digital my book connection to windows 10 microsoft.
The dualdrive model my book world edition ii is preconfigured for maximum capacity as a large single spanned volume. Western digital drivers download for windows 10, 8, 7, xp. The my book duo device has three 3 usb connectors, which are consolidated into the following two functions. Please make sure that your wd my book external hard drive can be recognized by your computer. Western digital is a technology company that mainly produces storage products. The power connector, interface port, and a security slot on the back usb 3. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk and wd brands. For more information, see drive management on page 41. But with the new windows 10 i get a black window in the lowerright that says the drive does not work. Western digital 1tb home network drive wdh1nc0 manual. Before that it was working perfectly on both computers. Watch the power of my book come to life we live hectic lives and generate tons of digital content. If you disconnect the drive after using the power button to turn it off, when you reconnect it to your running computer, the drive automatically powers on. Feb 28, 2016 at hdd recovery services we see lots of western digital products coming in for data recovery.
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